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PRIVACY POLICY

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Privacy Policy

Last updated: July 2026

 

Who We Are
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This website is operated by 1-1 Mobile Personal Trainer, a mobile personal training service based in East London. Our website address is: www.mobile-personaltraining.com

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If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the form at the end of this page.

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What Information We Collect
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When you use our website or submit an enquiry through our contact form, we may collect the following personal information:

  • Your full name

  • Your mobile number

  • Your email address

  • Your postcode

  • Information about your training preferences, availability, and goals

  • Your answers to pre-screening questions (such as available space and parking)

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We only collect information that is necessary to respond to your enquiry and provide our service.

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How We Use Your Information
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We use the information you provide to:

  • Respond to your enquiry and arrange a free consultation

  • Match you with a suitable personal trainer

  • Communicate with you about your training sessions and programme

  • Send you information relevant to the service you have requested

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We do not use your information for automated decision-making or profiling.

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The Legal Basis for Processing Your Data
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Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

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  • Legitimate interests — to respond to enquiries submitted through our contact form and to provide the service you have requested

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  • Contract performance — once you become a client, to deliver the personal training service and manage your programme

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  • Legal obligation — where we are required to retain records for legal or regulatory purposes

 

How We Store Your Information
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Your information is stored securely within the systems we use to manage our business, including Wix (our website platform) and standard email. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

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We do not store payment card details. All payment arrangements are made directly between the client and the trainer.

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How Long We Keep Your Information
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We retain your personal information for as long as necessary to provide our service and comply with our legal obligations. If you enquire but do not become a client, we will retain your information for no longer than 12 months. If you become a client, we will retain your information for 3 years after your last session, after which it will be securely deleted.

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Who We Share Your Information With
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We do not sell, rent, or trade your personal information to any third party.

We may share your information with:

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  • Personal trainers within our network — solely for the purpose of arranging and delivering your training sessions

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  • Wix.com — our website platform, which processes data on our behalf as a data processor. You can view Wix's privacy policy at wix.com/about/privacy

We will never share your information with any third party for marketing purposes without your explicit consent.

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Cookies

Our website uses cookies to ensure it functions correctly and to understand how visitors use the site. Cookies are small text files stored on your device.

We use the following types of cookies:

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  • Essential cookies — required for the website to function

  • Analytics cookies — to understand how visitors interact with the site (via tools such as Google Analytics)

 

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of the website.

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Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access — you can request a copy of the personal data we hold about you

  • The right to rectification — you can ask us to correct any inaccurate or incomplete data

  • The right to erasure — you can ask us to delete your personal data, subject to any legal obligations we have to retain it

  • The right to restrict processing — you can ask us to limit how we use your data in certain circumstances

  • The right to object — you can object to us processing your data where we rely on legitimate interests as our legal basis

  • The right to data portability — you can ask us to provide your data in a commonly used, machine-readable format

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To exercise any of these rights, please contact us using the form below. We will respond within 30 days.

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The Right to Complain
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If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

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Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

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Contact Us
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If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us using the form below

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This Privacy Policy was written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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